How to change an employee email address and resend their check stub in FileGuardian for FGX+

Uh-oh…my employee did not receive their check stub.  It looks like their email address in FileGuardian is incorrect.  How do I change their email address and resend their check stub to them?  Follow these steps and the employee will have their pay stub in a matter of minutes.

If your payroll customer has HUB activated, then click here.
If your payroll customer does not have HUB activated, then click here.
If your payroll customer has HUB activated, then follow these steps:

Step 1 – Change an employee’s email address

1.   Go to the FGX-Express area and open the FGX+ Rule for the company

 ChangeEmployeeEmailFGX+HUB - Step1.1

2.   Click on the HUB tab.

 ChangeEmployeeEmailFGX+HUB - Step1.2

3.   Click on the employee’s name.

ChangeEmployeeEmailFGX+HUB - Step1.3

4.   Type in correct email address and click ‘Save Contact Information’

 ChangeEmployeeEmailFGX+HUB - Step1.4

 Step 2: Resend email with check stub to the employee

1.   Go to the My Files area

ChangeEmployeeEmailFGX+HUB - Step2.1

2.   Search for the company by name and open it.

ChangeEmployeeEmailFGX+HUB - Step2.2

3.   Click on the FGX+ tab

ChangeEmployeeEmailFGX+HUB - Step2.3

4.   Locate the entry for the check date and click to expand details.

ChangeEmployeeEmailFGX+HUB - Step2.4

5.   At the bottom of the detail list will be the employees that received stubs in that payroll period.  Click on the employee’s name

ChangeEmployeeEmailFGX+HUB - Step2.5

6.   A window will open with the email that was sent for that specific check stub date.  At the bottom hit the “Resend” button.  The email will be sent to the employee using the updated email address.

  ChangeEmployeeEmailFGX+HUB - Step2.6

If your payroll customer does not have HUB activated, then follow these steps:

 Step 1 – Change an employee’s email address

1.   Go to the FGX-Express area and open the FGX+ Rule for the company

ChangeEmployeeEmailFGX+andNOHUB - Step 1.1

2.   Click on the Employees tab.

ChangeEmployeeEmailFGX+andNOHUB - Step 1.2

3.   Click on the employee’s name.

ChangeEmployeeEmailFGX+andNOHUB - Step 1.3

4.   Type in correct email address and click ‘Save Contact Information’

ChangeEmployeeEmailFGX+andNOHUB - Step 1.4

Step 2: Resend email with check stub to the employee

1.   Go to the My Files area

ChangeEmployeeEmailFGX+andNOHUB - Step 2.1

2.   Search for the company by name and open it.

ChangeEmployeeEmailFGX+andNOHUB - Step 2.2

3.   Click on the FGX+ tab

 ChangeEmployeeEmailFGX+andNOHUB - Step 2.3

4.   Locate the entry for the check date and click to expand details.

ChangeEmployeeEmailFGX+andNOHUB - Step 2.4

5.   At the bottom of the detail list will be the employees that received stubs in that payroll period.  Click on the employee’s name

ChangeEmployeeEmailFGX+andNOHUB - Step 2.5

6.   A window will open with the email that for that specific check stub delivery.  At the bottom hit the “Resend” button.  The email will be sent to the employee using the updated email address.

 ChangeEmployeeEmailFGX+andNOHUB - Step 2.6

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