How to change an employee’s email address and resend their check stub in FileGuardian (FGXm and [FGXv – with HUB only])

Uh-oh…my employee did not receive their check stub.  It looks likes their email address in FileGuardian is incorrect.  How do I change their email address and resend their check stub to them?  Follow these steps and the employee will have their check stub in a matter of minutes.

If your payroll customer has HUB activated, then click here.
If your payroll customer does not have HUB activated, then click here.
If your payroll customer has HUB activated, then follow these steps:

Step 1 – Change an employee’s email address

1.   Go to My Files and search for the client by name

          ChangeEmployeeEmailFGXmHUB - Step1

2.    Click on the FGXm Rule within the FGXm tab

ChangeEmployeeEmailFGXmHUB - Step2

3.   Click on the HUB tab

 ChangeEmployeeEmailFGXmHUB - Step3

 4.   Click on the employee’s name.

 ChangeEmployeeEmailFGXmHUB - Step4

 5.   Type in correct email address and click ‘Save Contact Information’

 ChangeEmployeeEmailFGXmHUB - Step5

Step 2: Resend email with check stub to the employee

 1.   Go to the My Files area

ResendEmployeeEmailFGXmHUB - Step1

 2.   Search for the company by name and open it.

 ResendEmployeeEmailFGXmHUB - Step2

3.   Click on the FGXm tab

 ResendEmployeeEmailFGXmHUB - Step3

 4.   Locate the entry for the check date and click to expand details.

 ResendEmployeeEmailFGXmHUB - Step4

5.   At the bottom of the detail list will be a list of the employees that received stubs in that payroll period.  Click on the employee’s name.

 ResendEmployeeEmailFGXmHUB - Step5

6.   A window will open with the email originally sent to the employee for that specific check stub date.  At the bottom hit the “Resend” button.  The email will be sent to the employee using the updated email address.

 ResendEmployeeEmailFGXmHUB - Step6

If your payroll customer does not have HUB activated, then follow these steps:

 Step 1 – Change an employee’s email address

1.   Go to My Files and search for the client by name

ChangeEmployeeEmailFGXmNoHUB - Step1

2.   Click on the FGXm Rule within the FGXm tab

 ChangeEmployeeEmailFGXmNoHUB - Step2

3.   Click on the Employees tab.

 ChangeEmployeeEmailFGXmNoHUB - Step3

4.   Choose the employee’s name that needs the email address changed

 ChangeEmployeeEmailFGXmNoHUB - Step4

5.   Type in correct email address and click ‘Save Contact Information’

 ChangeEmployeeEmailFGXmNoHUB - Step5

Step 2: Resend email with check stub to the employee

1.   Go to the My Files area

ResendEmailFGXmNoHub - Step 1

2.   Search for the company by name and open it.

ResendEmailFGXmNoHub - Step2

3.   Within the FGXm tab, locate the entry for the specific check date and click to expand details.

ResendEmailFGXmNoHub - Step3

4.   At the bottom of the detail list will be the employees that received stubs in that payroll period.  Click on the employee’s name

ResendEmailFGXmNoHub - Step4

5.   A window will open with the email that was sent to the employee for that specific check stub date.  At the bottom hit the “Resend” button.  The email will be sent to the employee using the updated email address.

ResendEmailFGXmNoHub - Step5

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