How to regenerate HUB activation emails

If you are a payroll provider and want to regenerate the email notification, then click here.
If you are a HUB Administrator and want to regenerate the email notification, then click here.

If you are a payroll provider and want to regenerate the email notification:

1.  Go to My Files within the FileGuardian portal and search for the client by name

Firm - Step 1

2.  Under Features click the FGXep link

Firm - Step 2

3.  Click on the HUB tab

Firm - Step 3

4.  Click on the Alerts & Reports

Firm - Step 4

5.  Click Search and find the employee’s name and click on Generate new activation request

Firm - Step 5

 

You will note there is a green, yellow and red color scheme attached to the employees:

Green indicates they have successfully activated their HUB account
Yellow indicates they are still in the 72 hour window to activate their account
Red indicates they either missed the 72 hour window or were unsuccessful in validating their account while trying to activate. Next to their name is a link that will regenerate the email notification and they can follow the simple steps of activating their account

Note: Employees with HUB will be able to activate their account after 72 hour window expires when receiving notification their pay stub is available. To view pay stub, they will be prompted to follow the self-activation process.

 

If you are a HUB Administrator and want to regenerate the email notification:

  1. Navigate to the Admin tab within HUB and click on Alerts & Reports

HUB Admin - Step 1

  1. Click Search and find the employee’s name and click generate new activation request

HUB Admin - Step 2

 

You will note there is a green, yellow and red color scheme attached to the employees:

Green indicates they have successfully activated their HUB account
Yellow indicates they are still in the 72 hour window to activate their account
Red indicates they either missed the 72 hour window or were unsuccessful in validating their account while trying to activate. Next to their name is a link that will regenerate the email notification and they can follow the simple steps of activating their account

 

Note: Employees with HUB will be able to activate their account after 72 hour window expires when receiving notification their pay stub is available. To view pay stub, they will be prompted to follow the self-activation process.